FAQ
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Holiday Hours
Please note that we will be closed for business on the following dates in observance of the Holiday Season!
Thanksgiving
November 28th & 29th
Christmas Eve, Christmas Day
December 24th & 25th
New Years Eve, New Years Day
December 31st & January 1st
If you are wishing to book rentals for the holidays, we will schedule final deliveries the day before our holiday closure date and resume scheduled pickups and deliveries upon our reopening after our closure dates. Please contact us with any questions!
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Do you deliver and pick up rental equipment?
Yes, our friendly staff will deliver and pick up all rental equipment. We deliver to residential homes, commercial businesses, event venues and some park locations! Delivery fees will apply. If stairs, elevators or hills/inclines are involved with delivery, additional fees will apply.
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Can I pick up my rental equipment instead of having them delivered?
No, we do not have a public location for customer pickup. We are a delivery and pick up service only.
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How soon should I book my rental equipment?
We highly recommend booking at least 30 days in advance to guarantee availability of rental equipment.
Note: Weekend dates are popular and can book out quickly!
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Do you deliver to my area?
We are located in Kent, WA and deliver within a 25-mile radius. Please inquire regarding deliveries outside of the delivery area. (out of area fees may apply)
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Do I need to make a deposit for my rental equipment?
Yes, a 50% non-refundable deposit is required to reserve your rental equipment and delivery date.
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Can I pay for my rental equipment once its delivered?
All rental equipment must be paid for in full before delivery date in order to guarantee delivery. A 50% non-refundable deposit is required at time of booking and the balance must be paid in full 14 days prior to your delivery date. If rental equipment is booked within 14 days of event date, the balance will be due in full at time of booking. Payments will not be taken day of delivery or at delivery location!
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What forms of payment do you accept? How do I make my payment?
We accept all major credit cards. We accept payments through Affirm (upon approval)
All payments are made electronically online through your emailed contract. We do not accept checks or cash payments.
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How do I receive a quote for equipment rentals?
All rental equipment can be viewed on our website. Create a Wishlist by selecting all desired items and complete all required information regarding your event to submit for a quote. Once availability of rental equipment and delivery dates are verified you will receive your quote by email to review. You can then sign your contract and make your payment through your quote.
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Can I specify a delivery and pickup time?
Yes, you may specify an exact delivery and pick up time. Please understand that we have multiple deliveries that require us to create our delivery schedules based off of a number of details including but not limited to, date of events, event times and locations of events. If you require a specific delivery or pickup time, we will do our best to accommodate for an additional fee and subject to availability.
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After hours delivery or pickups
After hours (before 9am and after 5pm) deliveries and pickups are available at an additional cost. (Subject to scheduling availability) Please inquire for more information regarding pricing.
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Will delivery staff set up my rental equipment?
Customer set up will be required at delivery. If Set-up/breakdown services have been requested and paid for prior to delivery, then delivery staff will set up rental equipment. (fees apply) If stairs, elevators or hills/inclines are involved with set up/breakdown services additional fees will apply.
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Is my delivery date and rental equipment confirmed once I receive my quote?
No, your contract must be signed and a 50% non-refundable deposit down or payment in full must be made to confirm delivery date and rental equipment.
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Do you deliver to parks?
We do deliver to limited park locations. Please inquire to verify if we deliver to your desired location. For the safety of our delivery staff, we do have limited delivery and pickup hours to parks.
Spring/Summer- April-August Hours 9am-8pm
Fall/Winter- September-March Hours 9am-4pm
If your event requires hours outside of these times, please inquire to see if we can accommodate your event*
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Why Am I Being Charged a Fee?
We understand that event planning involves many details, and we aim to make the rental process as seamless as possible for our clients. To ensure your experience is smooth and stress-free, we charge various fees based on the specific services provided. Here's why:
Delivery Fee: This covers the transportation of rented items to your event location. It factors in fuel, vehicle maintenance, and time spent by our team to ensure your items arrive in pristine condition.
Set Up/Breakdown Fee: Setting up and breaking down rental items requires skilled labor, time, and coordination. This fee allows us to provide professional service, ensuring everything is perfectly arranged to match your event vision.
Traversing Fee: If your event location is particularly challenging to access, such as requiring stairs, elevators, or navigating uneven terrain, this fee accounts for the additional time and effort needed for safe and efficient transport.
After-Hours Delivery/Pickup Fee: Events often run outside standard business hours, and we want to accommodate your schedule. This fee compensates our team for working late or early to meet your needs without compromising service quality.